Shipping Policy


At Touchland, we understand that your travel-ready Hand Mists and Body & Hair Fragrances are meant to accompany you on every journey—whether it’s a weekend getaway or daily commute. That’s why we’re committed to providing a seamless, reliable shipping experience that ensures your favorite products reach you on time. This Shipping Policy outlines key details about order processing, delivery timelines, costs, and more. For further assistance, our customer support team is here to help.

1. Order Processing Time

All orders placed on touchlandmall.com are processed within 1-3 business days. Business days exclude weekends (Saturday and Sunday) and major holidays. During peak periods—such as travel seasons, holidays, or promotional events—order processing may experience slight delays due to increased volume. If your order is affected by an unexpected delay, we will notify you via email with updated timelines.

2. Delivery Time

Once your order is processed and shipped, the estimated delivery time is 6-12 business days. Delivery timelines are calculated from the date of shipment (not the date of order placement) and may vary slightly based on factors including destination, local logistics conditions, or unforeseen circumstances (e.g., extreme weather, customs procedures for international shipments). We prioritize timely delivery to ensure your travel-ready products arrive before your next trip whenever possible, but we cannot guarantee exact arrival dates for factors beyond our control.

3. Shipping Costs

We’re proud to offer free standard shipping on all orders—no minimum purchase required! This benefit applies to every order, regardless of size or destination, so you can stock up on your favorite Hand Mists or Fragrances without worrying about extra fees. Free shipping is automatically applied at checkout, with no promotional code needed.

4. Shipping Destinations

We ship to most countries and regions worldwide, making it easy for you to enjoy Touchland products no matter where your travels take you. To confirm if we deliver to your location, check the list of available destinations during checkout or contact our customer support team for assistance.

5. Order Tracking

Once your order ships, we’ll send a shipping confirmation email to the address associated with your order. This email includes a unique tracking number and a link to the logistics provider’s website, where you can monitor your shipment’s status in real-time—perfect for planning around your travel schedule. If you don’t receive the confirmation email within 4 business days of placing your order, check your spam folder first, or reach out to us for help.

6. Address Accuracy

It’s important to provide a complete and accurate shipping address (including street name, house/apartment number, city, postal code, and contact phone number) during checkout—especially if you’re shipping to a travel destination or temporary address. We cannot be held responsible for delayed, lost, or undelivered orders due to incorrect or incomplete address information. If you need to update your shipping address after placing an order, contact us immediately: we can only adjust addresses for orders that have not yet been shipped.

7. Undelivered or Returned Orders

If an order is returned to us by the logistics provider (e.g., recipient unavailable, incorrect address, refused delivery), we’ll contact you via email to confirm the correct details. A re-shipping fee may apply for resending the order, unless the undelivery was caused by our error. If we don’t receive a response from you within 15 business days, the order will be canceled, and a refund (excluding any applicable re-shipping fees) will be issued to your original payment method.

8. Contact Us

For questions about shipping, order status, or delivery, visit our website at touchlandmall.com or email our customer support team at support@touchlandmall.com. We’ll respond to your inquiry as promptly as possible to ensure your Touchland products are ready for your next adventure.