Refund Policy

At touchlandmall.com, we want you to be completely satisfied with your purchase of our Hand & Fragrance Mists. This Refund Policy outlines the terms and conditions for requesting a refund, the process for initiating a refund, and important details to ensure a smooth and hassle-free experience. We strive to process all refunds fairly and efficiently, in line with our commitment to exceptional customer service.

1. Eligibility for Refunds

You may be eligible for a full or partial refund if you meet one of the following criteria:
  • You are not satisfied with your Hand & Fragrance Mists and request a refund within 30 days of receiving your order. The product must be in its original, unused condition, with all original packaging (such as boxes, tags, or seals) intact. Used or damaged products (unless damage occurred during shipping) are not eligible for a refund.
  • Your order arrives damaged, defective, or contains the wrong product. To qualify for a refund in this case, you must contact our customer service team within 7 days of receiving your package and provide evidence of the issue (e.g., clear photos or videos of the damaged/defective/incorrect item).
  • Your order is lost or delayed beyond the estimated delivery timeframe, and we are unable to locate or reship the package. In such cases, we will offer a full refund or reshipment (at your choice).
Refunds are not available for the following cases:
  • Products that have been used, opened, or damaged by the customer after delivery.
  • Orders requested for refund after the 30-day window from delivery.
  • Shipping costs, unless the refund is due to our error (e.g., wrong product, defective item, or lost package).

2. How to Initiate a Refund

To request a refund, please follow these simple steps:
  1. Contact our customer service team at support@touchlandmall.com with your order number, the reason for your refund request, and any relevant evidence (e.g., photos of damaged products).
  2. Our team will review your request within 24-48 business hours. If your refund is approved, we will send you a confirmation email with instructions for returning the product (if required).
  3. If a return is required, securely package the product in its original condition and ship it back to us using the return shipping label provided (for eligible cases where we cover return costs) or a trackable shipping method (for customer-initiated returns due to dissatisfaction).
  4. Once we receive and inspect the returned product (if applicable), we will process your refund.

3. Refund Processing Time

After your refund is approved and we receive the returned product (if required), we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider, and may take an additional 3-5 business days. We will send you an email confirmation once the refund has been processed.

4. Refund Methods

Refunds will be issued to the original payment method used to place the order. For example, if you paid with a credit card, the refund will be credited back to that credit card. If you paid with a different method, the refund will be processed through the same channel. We do not offer refunds in the form of cash, gift cards, or store credit unless specifically agreed upon.

5. Cancelled Orders

If you wish to cancel an order before it has been shipped, please contact us immediately at support@touchlandmall.com with your order number. If the order has not yet been processed or shipped, we will issue a full refund within 2-3 business days. If the order has already been shipped, you will need to follow the standard refund process outlined above once you receive the package.

6. Questions About Refunds

If you have any questions, concerns, or need assistance with a refund request, please contact our customer service team at support@touchlandmall.com. We are here to help and will respond to your inquiry as quickly as possible.
This Refund Policy is subject to updates from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We recommend checking this page periodically for the latest information.
Thank you for choosing touchlandmall.com for your Hand & Fragrance Mists. We appreciate your trust and are committed to ensuring your satisfaction.
— The touchlandmall.com Team