Privacy Policy

Touchland ("we", "us", or "our") is committed to protecting the privacy and personal information of our customers and website visitors ("you" or "your"). This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you access or use our website touchlandmall.com (the "Website"), purchase our travel-ready Hand Mists and uplifting Body & Hair Fragrances, or interact with our customer support team. By using our Website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide, as well as data generated through your interaction with our Website and services. The information is categorized as follows, with relevance to our fragranced, travel-focused offerings:

1.1 Personal Identifiable Information (PII)

This information allows us to identify you individually, which you provide when placing orders, creating an account, or contacting us. It includes:
  • Full name
  • Email address (e.g., support@touchlandmall.com for communications, including travel-related delivery updates)
  • Mailing address (including temporary or travel addresses for delivering your Hand Mists and Fragrances)
  • Phone number (for timely delivery notifications, especially important for travel schedules)
  • Payment information (e.g., credit card details) – processed by trusted third-party payment processors; we do not store full payment credentials directly

1.2 Transactional Information

When you make a purchase, we collect details related to your transaction to fulfill orders and maintain records, including:
  • Order number and date
  • Products purchased (e.g., specific Hand Mist scents, Body & Hair Fragrance variants)
  • Purchase amount (in USD)
  • Shipping and delivery details (e.g., travel destination address, carrier information)
  • Payment method type (excluding full credentials)

1.3 Website Usage & Technical Information

We automatically collect technical and usage data through cookies and similar tracking technologies (see Section 6) when you visit our Website. This includes:
  • IP address
  • Browser type and version
  • Operating system and device information (e.g., smartphone for on-the-go browsing, laptop for pre-travel shopping)
  • Pages visited, time spent on pages (e.g., Hand Mist product pages, travel-sized offerings), and navigation paths
  • Referral source (e.g., how you found our Website, such as travel lifestyle blogs)

1.4 Communications Information

We retain records of communications between you and our team (e.g., emails to support@touchlandmall.com, messages via the Website’s contact form) to respond to inquiries, resolve issues, and improve our services. This includes the content of your messages and any attachments you provide (e.g., photos of damaged travel-ready mist bottles).

2. How We Use Your Information

We use your personal information for legitimate business purposes aligned with our mission to provide travel-friendly, fragrant products and exceptional service. Key uses include:
  • Process and fulfill orders: To verify payment, prepare and ship your Hand Mists and Body & Hair Fragrances, and send delivery updates (e.g., shipping confirmations, tracking links) – crucial for coordinating with your travel plans.
  • Provide customer support: To address your questions (e.g., product size for carry-on luggage, scent notes), resolve issues (e.g., defective mist bottles, order errors), and assist with returns or refunds – including urgent support for travel-related needs.
  • Improve products and services: To analyze Website usage patterns (e.g., popular travel-sized products), gather feedback on our fragranced offerings, and develop new products or features that align with your on-the-go needs (e.g., more compact packaging).
  • Send relevant communications: To share updates about our products (e.g., new travel-friendly variants, seasonal scents), promotions, or travel-focused tips. You can opt out of marketing communications at any time (see Section 5).
  • Ensure security and prevent fraud: To protect our Website, services, and customers from unauthorized access, fraudulent transactions, or other illegal activities – safeguarding your purchases whether you’re shopping at home or abroad.
  • Comply with legal obligations: To adhere to applicable laws, regulations, or legal processes (e.g., responding to a valid court order or subpoena).

3. How We Share Your Information

We never sell your personal information to third parties for commercial purposes. We only share your information with trusted third-party service providers who assist us in operating our business, and these providers are bound by strict confidentiality agreements to protect your data and use it only for the purposes we specify. These third parties include:
  • Payment processors: To securely process your payment transactions (e.g., credit card companies, PayPal). These providers only receive the information necessary to complete payments and do not store or use your data for other purposes.
  • Shipping and logistics providers: To deliver your orders (e.g., FedEx, UPS). We share your name, shipping address (including travel destinations), and order details to ensure timely and accurate delivery – even to temporary locations.
  • Customer support tools: Third-party platforms that help us manage and respond to your inquiries (e.g., email management software), including handling urgent travel-related support requests.
  • Analytics providers: To analyze Website usage and improve our services (e.g., Google Analytics). These providers may use cookies to collect data, as outlined in Section 6.
We may also disclose your information if required by law, or if we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

4. How We Protect Your Information

We implement robust technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
  • Encryption of sensitive data (e.g., payment information, personal contact details) using Secure Socket Layer (SSL) technology – ensuring your data is safe whether you’re shopping on public Wi-Fi during travel or at home.
  • Restricted access to personal information, limited only to authorized employees and third-party providers who need the data to perform their duties.
  • Regular security audits and updates to our Website and systems to address potential vulnerabilities.
  • Secure data storage practices that comply with industry standards, including secure servers and access controls.
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously enhance our measures to minimize risks – especially important for customers sharing travel-related information.

5. Your Rights Regarding Your Information

You have certain rights regarding your personal information, subject to applicable laws. To exercise these rights, contact us at support@touchlandmall.com with your full name, email address, and details of your request. Our team will respond promptly, including prioritizing requests related to upcoming travel:
  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request to update or correct inaccurate or incomplete personal information (e.g., a changed travel delivery address).
  • Deletion: Request to delete your personal information, unless we are required to retain it for legal or business purposes (e.g., processing refunds, complying with tax laws).
  • Opt-out of marketing communications: Unsubscribe from marketing emails by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us. We will still send transactional communications (e.g., order confirmations, shipping updates) as needed – especially critical for travel plans.
  • Data portability: Request a copy of your personal information in a structured, machine-readable format (where applicable).

6. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your browsing experience, analyze usage, and deliver personalized content – including tailoring travel-friendly product recommendations. A cookie is a small text file stored on your device when you visit a website.

6.1 Types of Cookies We Use

  • Essential cookies: Necessary for the Website to function properly (e.g., remembering your shopping cart, processing orders, accessing secure areas). These cannot be disabled through browser settings.
  • Analytics cookies: Help us understand how you use our Website (e.g., which travel-sized products are most viewed). We use this data to improve the Website and user experience.
  • Marketing cookies: Track your browsing activity to deliver personalized marketing (e.g., promotions for travel-ready Hand Mists) and measure the effectiveness of our campaigns.

6.2 Managing Cookies

You can control cookies through your browser settings (e.g., block or delete cookies, set preferences). Disabling non-essential cookies may limit some Website features (e.g., personalized travel product recommendations). Disabling essential cookies will prevent the Website from functioning properly (e.g., completing purchases for upcoming trips).

7. Children's Privacy

Our Website and products are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information without parental consent, we will immediately delete it. If you believe a child under 13 has provided us with information, contact us at support@touchlandmall.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in business practices, legal requirements, or technology. When we make changes, we will revise the "last updated" date at the top of this policy. Your continued use of our Website and services after updates are posted constitutes your acceptance of the revised policy. We encourage you to review this policy periodically, especially before sharing travel-related information.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information – including urgent inquiries related to travel – contact us at: